Review service periods and how to request a refund for one-time purchases.
All settlement packages are one-time purchases with no automatic renewal. The service period starts on payment approval and ends within the stated period.
Full refund before service starts. After supply starts, refunds follow actual delivery records and statutory withdrawal rights. Contact support for non-delivery, defects, or a mismatch with the contract regardless of usage.
Statutory withdrawal rights apply within seven days of receiving the contract, or the start of supply if later. Restrictions after service starts apply only where legal requirements are met. For a service differing from its description or contract, request withdrawal within three months of supply and within 30 days after learning, or being able to learn, of the mismatch.
Request refunds for unused or undelivered services during the service period. Statutory rights remain available after expiry within their legal deadlines. Refund calculations use actual delivery records, without an automatic percentage penalty.
Review the refund quote in your account purchase history, or contact support with your order number and reason. For a valid service withdrawal, repayment or cancellation through the original payment method is requested within three business days in accordance with statutory deadlines. Card issuer posting times may vary.
Customer support and refunds · Full service payment terms